At Renodia Diamonds Private Limited, we value our customers and offer flexible options for buyback and exchange to ensure satisfaction. Please read the terms of our Buyback and Exchange policies below.
Buyback Policy
Renodia Diamonds offers a convenient buyback policy for our customers who wish to return their purchased diamond products. We will gladly buy back the original product under the following conditions:
- Buyback Value: The buyback value will be calculated based on the current market price of the diamond & Gold.
- Deductions:
- Making Charges: We will deduct the applicable making charges from the buyback value.
- Logistics Charges: A small deduction will also be made to cover logistics and handling charges.
To initiate a buyback, please ensure that the product is:
- In its original condition with the purchase invoice.
- Verified by our team for authenticity and condition.
Important Note: Buybacks are only applicable for purchases made directly from Renodia Diamonds Private Limited. Buybacks will not be entertained for products that show signs of damage or tampering.
Exchange Policy
We understand that preferences can change over time, and Renodia Diamonds offers a hassle-free exchange policy to ensure our customers can always have the diamond or design they desire.
- Eligible Products: You can exchange any product purchased from us, whether it’s a change in diamond size, Color, quality, or design of Jewelry.
- Exchange Fee: A nominal exchange fee will be applied based on the value of the new product and the difference in design or diamond features.
- Condition: The product must be returned in its original condition, along with the original purchase receipt.
- Process:
- Contact our customer service team at help@renodiadiamonds.com or 9978825948 to initiate an exchange request.
- We will arrange for the return of the product, and once received, we will verify its condition.
- After verification, you can select a new product from our collection. The price difference and applicable fees will be calculated and communicated before finalizing the exchange.
Additional Terms:
- Exchanges can be made within Healthy lifespan Of Jewelry
- Products with visible damage or tampering may not be eligible for exchange.
Contact Us
For any questions or assistance regarding our Buyback or Exchange Policy, please reach out to us at help@renodiadiamonds.com or call us at 9978825948. We’re here to help make your shopping experience at Renodia Diamonds as smooth and rewarding as possible.